Product Return: Know your Rights as a Consumer

In this article you will see everything about Product Returns: Know your Rights as a Consumer. The CDC guarantees refunds in some cases, see which ones.

Buying something and regretting it is part of the consumer experience, but it is comforting to know that the Consumer Protection Code (CDC) in Brazil guarantees the right to Product Return in certain situations.

If you find yourself in this situation, here is a guide on how to return a product within 7 days and assert your rights.

1. Know the Repentance Deadline:

The CDC guarantees the right to regret within 7 calendar days of receiving the product, whether in person or online purchases. This period is called the “cooling off period”.

2. Preserve the Original Packaging:

To ensure a smooth return, keep the product's original packaging.

Packaging may be required by the store as a condition of return.

3. Inform the Store:

Contact the store or seller, informing them of your decision to return the product.

It is preferable that this contact be made in writing, either by email or message, so that there is a record of your request.

4. Exercise of the Right to Repentance:

Explicitly mention that you are exercising your right to repentance as established by the CDC.

Enter the order number, describe the product and explain the reason for the return, which should only be regret, as within this period, it is not necessary to justify.

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5. Return of the Amount Paid:

The store is obliged to refund the amount paid, including shipping costs, if any.

The refund must be made using the same payment method used for the purchase.

6. Deadline for Refund:

The refund must be made within 14 days of receiving the product back or proof of shipping by the consumer.

7. Product Return:

You have up to 7 days to send the product back to the store, which must provide a means of return at no additional cost to the consumer.

8. Attention to Product Integrity:

When returning the product, make sure it is in perfect condition, with no signs of misuse. Otherwise, the store may refuse to issue a full refund.

Remember, knowing your rights as a consumer is essential.

If the store does not comply with its obligations, it is possible to seek help from consumer protection agencies, such as Procon.

Well the Consumer Protection Code guarantees Product Returns: Know your Rights as a Consumer

Transparency and compliance with these standards are essential for building a healthy relationship between consumers and suppliers.

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